Quick Tips for Your Contact Section

Jun 6, 2018

I’ve seen people balk at having to put hours on their site when they are solopreneurs and don’t have set working hours, so I’m sharing a personal story about why it’s important to have some basic information on the contact portion of your website.

Quick Tip for your contact page when creating a website (https://triciaisham.com)

Is it really the visitor’s fault when they don’t know how or when to contact you?

I connected with someone on Facebook who was looking for experience writing About Me pages. She was super friendly and seemed really fun, like someone who I thought could really write my About page and actually still sound like me. (spoiler alert: my about page and every other page is really written by me!)

She actually initially reached out to me via private message after I commented on a post, and pointed me to her website where she was running a special. I couldn’t find any contact information or hours on her website to continue the conversation so I didn’t mind that much when she continued to message me on Facebook.

Lack of information on the Contact page is a Red Flag

I decided to take advantage of her special offer, made payment, but I didn’t receive the work she promised when she promised. Since I didn’t have her contact information, let alone her working hours, I tried to connect with her on Facebook again as I saw she was very active still in the group where we met. She told me, in no uncertain terms, that I was not supposed to be contacting her via Facebook and that I wasn’t contacting her within her working hours, either!

I was left feeling like this whole snafu was my fault, that I somehow lacked the proper etiquette for placing an order with her and was really befuddled about how I could become *that* client, you know, the one no one ever wants to deal with. I definitely didn’t want to work with her again or recommend her services to anyone else after this experience. In hindsight, the lack of information on her site should probably have been a red flag.

Providing basic information on your contact page sets you AND your customer up for successful communication

Providing basic information on your contact page makes you look more professional and it sets both you and your potential customer up for successful communication from the start.

This could be as simple as listing an email address and/or typical business hours, with a note as to what time zone you are in. Or, if you opt for a simple contact form for visitors to fill out, set up an auto-reply message with your contact information, time zone and when they can expect a reply!

Take Action:

If you already have a website, check to make sure your contact page really has the information a visitor needs in order to contact you.

If you’re in the planning stages, make it a point to create a contact page/section
or contact process that will get your contact information into your potential clients’ hands.

Tricia laughing, looking at the camera

Hello! I’m Tricia, and I help consultants and coaches get online with websites that aren’t only great to look at, but that reflect the quality service you provide and get you booked!

If you like this post you might like…

4 Ways Tiny Houses are Like Websites

4 Ways Tiny Houses are Like Websites

I love watching shows about tiny houses. And the more I watch, the more I realize tiny houses are like strategic websites, at least in my web designer mind. Mainly, if built well, they are both created with a whole lot of strategy. I love the idea of living in a tiny...

Do I Need a Website?

Do I Need a Website?

You might be thinking that if you have an Instagram page you don't need a website. Or if you've got a Facebook page, you're probably pretty good.  Or a strong referral network because you’ve worked with a lot of clients that love you.  In your mind a website just...

It’s About the Ripple Effect

It’s About the Ripple Effect

Summary: I create professional websites for consultants who want to make an impact on the world. I love being part of the ripple effect...helping you by creating a website to help you attract those you can best help. Have you ever watched a ripple on a still,...

Get Eyes on your business Being Memorable and intentional workshop promo

Recent Posts

Be Vulnerable

So there I found myself, live in front of my peers feeling super vulnerable. The coach was taking...

read more



Submit a Comment

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Are you ready for a brand and website as unique as the business you’ve built?