Nope! The website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from my website maintenance & care plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

There is no set up fee as long as it’s within a 90 day period of your launch date if your build is done by me!

If, after 90 days, you’d like to join the maintenance & care plan at any level, there is a $99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install my tools and backup the site among other tasks.

If I’m onboarding a website I did not design, there is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools already used on the site, and get it ready to be properly maintained.

Absolutely! If you decide to come back after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

This maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego thecare plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases Tricia Isham Web Design from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

In this case, you’re welcome to handle it in-house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have me take care of getting the hack cleaned, I have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from. This is beyond my skillset and will require outside help at an additional fee.

Important note: I do not fix website hacks unless the site will subsequently be added to my plan.

In the extremely unlikely event that a website is breached or hacked in any way while on my plan, I will rectify the situation immediately. You will not need to do a thing.

I may offer to maintain the website if you had your site built elsewhere and have hosting elsewhere. However, the hosting company or custom server needs to meet the requirements for properly maintaining and optimizing the site. Contact me to request a consultation and pricing for this.

I always try to get your updates done within the time listed in your plan, but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time and do that at my hourly rate!

Absolutely! If you choose to have me maintain additional sites under your account, you’ll get a 15% discount (monthly or annual) for every site you add which will be active for as long as I maintain the sites.

I will take on websites I didn’t build as long as they use the tools I’m familiar and comfortable with (or can learn quickly.) Additionally, the site’s hosting must be one that meets my requirements.

Note: There is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools already used on the site, and get it ready to be properly maintained. See the Setup Fees question for more information.

The retainer of hourly updates is covered for that month but does not rollover or add up for later use.