WEBSITE MAINTENANCE & CARE PLAN

Have the peace of mind that your website is
protected, optimized, backed up and expertly cared for.

website maintenance icon including a wrench and computer

Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.

Your website is like your car or your house and needs ongoing care. Just like with a car, there are things you need to do to keep it running well. And just like with a car, there are some things you feel comfortable doing on your own, other things you don’t, and still others that you can do, but choose to have a professional take care of.

I’m here to help with all of that.

SO, WHAT’S IN THE PLAN?

Simply put, peace of mind!
Here’s a snapshot of the key components that make this website care plan invaluable for my clients.

Updates

Just like your phone has software updates, your website needs to be updated too. Also, out-of-date plugins are the #1 leading cause of website hacks. I take care of weekly updates to plugins, theme and WordPress core files for you.

Monitoring & Security

I have special tools that monitor the traffic and activity on your site, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.

Website Backups

Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, I offer external backups and restore points for all clients on my plans.

Website Optimization

In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. I have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”

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Monthly Reporting

You shouldn’t have to try to determine what’s going on via your site. I take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what I’m doing month to month on your site.

Personal Consultations

I’m in your corner every month and I know what’s happening on the “web side” of your business. This gives me the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.

I'm in Your Corner Every Month

As a client on my premium or elite monthly plan, I offer complimentary time (between 30 minutes to an hour depending on your plan) for ongoing website updates, additions or changes!

Additionally, all care plan clients get my reduced hourly rate!

Why isn't hosting included?

I believe hosting and domain should be in your name since they are an integral part of your business. If you’re in need of hosting contact me and I will give you my recommendations!

If you have hosting let’s talk and see if it meets my criteria / will work with the tools I use.

THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED

Here are just a few of the most common scenarios of unprotected sites:

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Website Hack

If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.

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Poor Performance

If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.

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No Backups

If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.

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SEO Implications

If your website isn’t maintained and optimized, Google knows. It likes to rank sites that are digitally “alive.”

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Website Legitimacy

If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.

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It's All On You

By not having your website cared for monthly, everything I cover in these plans is on you and will cost you in tools, time and unneeded stress, and I don’t want that for you.

Choose Your Plan

Choose the perfect website care plan for your business so you can rest easy and have me in your corner every month. I’ll take care of the complex, confusing and ever-evolving issues in the digital world so you won’t have to.

$250 setup fee for sites I did not build. $99 setup fee for clients who waited longer than 90 days to sign up for a care plan.

*Maintenance plan clients get 15% hourly discount off my current hourly rate for additional hours

FAQ’s

Some answers to the most frequently asked questions about my website care plan.

What's included in the monthly time?

Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While I do my best to get updates done within your allotted time, if more time is required, I can do so with my hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. I’m happy to do those things either via my discounted hourly rate or via a discounted and separate fixed project!

Are there cancellation fees?

Nope! The website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from my website maintenance & care plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

Are there any setup fees?

There is no set up fee as long as it’s within a 90 day period of your launch date if your build is done by me!

If, after 90 days, you’d like to join the maintenance & care plan at any level, there is a $99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install my tools and backup the site among other tasks.

If I’m onboarding a website I did not design, there is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools already used on the site, and get it ready to be properly maintained.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

What if I pass on the plan?

This maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego thecare plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases Tricia Isham Web Design from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

What if I pass on the plan and my site gets hacked?

In this case, you’re welcome to handle it in-house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have me take care of getting the hack cleaned, I have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from. This is beyond my skillset and will require outside help at an additional fee.

Important note: I do not fix website hacks unless the site will subsequently be added to my plan.

What if the site gets hacked or breached while on the plan?

In the extremely unlikely event that a website is breached or hacked in any way while on my plan, I will rectify the situation immediately. You will not need to do a thing.

Do you offer just maintenance if you didn't build my site?

I may offer to maintain the website if you had your site built elsewhere and have hosting elsewhere. However, the hosting company or custom server needs to meet the requirements for properly maintaining and optimizing the site. Contact me to request a consultation and pricing for this.

What if I require more time than the monthly support time allows?

I always try to get your updates done within the time listed in your plan, but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time and do that at my hourly rate!

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have me maintain additional sites under your account, you’ll get a 15% discount (monthly or annual) for every site you add which will be active for as long as I maintain the sites.

Do you take on sites that you didn't build?

I will take on websites I didn’t build as long as they use the tools I’m familiar and comfortable with (or can learn quickly.) Additionally, the site’s hosting must be one that meets my requirements.

Note: There is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools already used on the site, and get it ready to be properly maintained. See the Setup Fees question for more information.

Does my monthly update time roll over?

The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

No-Risk Guarantee

The Website Maintenance & Care plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site from the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.

Questions?

Contact me for any questions you have or to inquire about
creating or revamping a website specific to your needs.